Refunds and cancellations

Cancellations

• Cancellation requests may be made before an order is processed for fulfilment.
• Customised, processed, dispatched or delivered orders cannot normally be cancelled.
• When an eligible order is cancelled, applied employee credits are restored and any approved monetary payment is refunded to its original payment method.

Failed, duplicate or incorrect payments

Report a failed or duplicate Cashfree charge to corporate@bigsmall.in or +91 92173 77292 with the transaction reference. Never share an OTP, PIN, CVV or complete card number.

Approved refunds are initiated to the original payment method. Once initiated, bank or payment-provider processing generally takes 5–7 business days.

Damaged or incorrect items

Contact us within 7 days of delivery with the order reference and clear photographs. After review, an eligible claim may be resolved through replacement, credit restoration or refund. Items should remain unused with their original packaging where reasonably possible.